01
Recognises callers
Sam can remember a caller's name and organisation, while only surfacing recent call context for up to 24 hours.
AI receptionist for operational teams
Your operations line.
Answered properly.
Sam answers every call, understands what the caller needs, handles routine enquiries, escalates urgent matters and keeps your team informed without turning your business into another software project.
Live demo: 0485 068 676
Standard in every plan
A receptionist built for operations, not scripts.
24 Hour Ops combines natural call handling with deterministic routing, escalation and reporting. Sam stays conversational while your rules stay controlled.
02
Adapts to frustration
When a caller becomes impatient or repeatedly corrects the conversation, Sam shortens the process and moves toward resolution or a human.
03
Escalates properly
Urgent calls trigger a live human escalation path with retries, fallback contacts and notifications.
04
Routes routine work
Operations, payroll, fleet, safety and general enquiries can be emailed or notified by SMS without CRM or ERP integration.
05
Keeps management informed
Calls, escalations and follow-ups are logged for overnight reporting and management review.
06
Customer-specific rules
Contacts, escalation order, approved answers and service behaviour are configured per business without changing the core agent.
How it works
One number. Four operational steps.
Sam handles the conversation. 24 Hour Ops handles the decision, escalation and follow-through behind the scenes.
1. AnswerSam answers in your business context and identifies the caller and reason for the call.
2. ClassifyThe call is classified by intent, department, urgency and any priority-stakeholder status.
3. ActEmail, SMS or live phone escalation is triggered from your configured contact matrix.
4. ReportManagement receives structured records of calls, escalations, outcomes and follow-up items.
Priority stakeholder fast-track
Police, TMCs and road authorities do not get twenty questions.
✓Recognise configured numbers and known stakeholder identities.
✓Detect credible self-identification from police, TMR, VicRoads/DTP, Transport for NSW, councils, regulators and nominated major clients.
✓Collect only name, organisation, location/site and the minimum handover context.
✓Immediately enter the configured phone escalation process.
Full receptionist capability
Routine when it can be. Human when it should be.
✓Natural Australian voice with interruption and conversational handover.
✓Caller identity and short-term continuity without long-term incident memory.
✓Urgent phone escalation with retries and secondary escalation contacts.
✓No CRM, ERP, rostering or payroll integration required.
Try the live demo
Call Sam and give him a real operational problem.
Try a missing TC, payroll question, PPE request, site issue or urgent escalation. The demo is designed to behave like an operations receptionist, not a sales chatbot.