01
Recognises callers
Sam can remember a caller's name and organisation and use relevant context from calls within the previous 24 hours.
AI receptionist for operational teams
Your operations line.
Answered properly.
Sam answers calls, understands what the caller needs, handles routine enquiries, escalates urgent matters and keeps your team informed — without turning AI into another complicated IT project.
Live demo: 0485 068 676 — tap to call from your phone.
Simple to install. We handle it.
No complicated integration project.
We configure Sam
Your departments, contacts, call rules and escalation paths.
Keep your existing systems
No CRM, ERP, rostering or payroll replacement required.
Go live quickly
You approve the setup. We handle the technical work.
Standard core capability
A receptionist built for operations, not scripts.
24 Hour Ops combines natural call handling with controlled routing, escalation and reporting. Sam stays conversational while your business rules stay consistent.
02
Adapts to frustration
When a caller becomes impatient, repeats themselves or asks for a person, Sam shortens the process and focuses on resolution.
03
Escalates properly
Urgent calls trigger human phone escalation with retries, fallback contacts and operational notifications.
04
Routes routine work
Operations, payroll, fleet, safety and general enquiries can be routed by email or SMS without a major software integration.
05
Keeps management informed
Calls, escalations and follow-ups are logged for overnight reporting and management review.
06
Works to your rules
Contacts, escalation order, approved answers and service behaviour are configured around each business.
07
Personalised caller recognition
Provide your staff, regular customers, suppliers and key contacts with phone numbers so Sam can recognise familiar callers and handle them naturally. Sam can also learn new caller identities as they interact with your business.
08
Business knowledge
Add approved FAQs, product information, locations, worksite knowledge, procedures and selected documents so Sam can answer more enquiries in your business context.
09
Knows who matters
Police, traffic management centres, road authorities, regulators and nominated major clients can bypass routine questioning and move straight into priority handling.
See how Sam handles a real call.
Try a routine enquiry, a missing worker or an urgent operational issue.
How it works
One phone line. Four operational steps.
Sam handles the conversation. 24 Hour Ops handles the classification, action and follow-through behind the scenes.
1. AnswerSam answers in your business context and identifies who is calling and what they need.
2. ClassifyThe call is classified by intent, department, urgency, caller identity and priority status.
3. ActEmail, SMS or live human phone escalation is triggered according to your configured rules.
4. ReportManagement receives structured records of calls, escalations, outcomes and required follow-up.
Personalised to your business
The more Sam knows about your business, the more natural the service becomes.
During setup, you can provide the people and business information that matter. We configure it for you — there is no identity-registration process for callers and no need to rebuild your existing systems.
Staff & team membersNames, phone numbers, roles and approved caller classifications.
Customers & contactsRegular customer, supplier and client contacts Sam should recognise.
Priority stakeholdersGovernment, police, TMC, regulators, principal contractors and nominated major clients.
Business knowledgeApproved FAQs, procedures, locations, products, manuals and selected operating information.
Escalation contactsWho receives routine messages, urgent calls and fallback escalation attempts.
Sam keeps learningWhen new callers naturally provide their name and organisation, Sam can remember that identity for future calls.
Priority stakeholder fast-track
Important callers do not get twenty questions.
✓Recognise configured stakeholder phone numbers and known identities.
✓Detect credible self-identification from police, TMR, VicRoads/DTP, Transport for NSW, TMCs, councils, regulators and nominated major clients.
✓Collect only the name, organisation, location/site and minimum context required for the handover.
✓Immediately enter the configured human escalation process.
Full receptionist capability
Routine when it can be. Human when it should be.
✓Natural Australian voice with interruption and conversational handover.
✓Long-term caller identity with short-term 24-hour call continuity.
✓Urgent phone escalation with retries and secondary escalation contacts.
✓Fits around existing business systems instead of replacing them.
Want to test the fast-track?
Call the demo and introduce yourself as a road authority or TMC representative.
Live demo
Call Sam and give him a real operational problem.
Try a missing TC, payroll question, PPE request, site issue, frustrated caller or urgent escalation. The demo is designed to behave like an operations receptionist — not a scripted sales bot.
On mobile, tapping the button opens your phone dialler with the demo number ready to call.